Legal

Privacy policy

Last updated November 1, 2026

This policy explains what information Hot Chickz ("Hot Chickz", "we", "us") collects when you visit hotchickz.com, order online, join Hot Chickz Rewards, give your phone number at our Fort Wayne, Indiana stores, get texts from us, apply for a job or contact us. It also explains how we use and protect that information and the choices you have.

What we collect

Order details: your first and last name, phone number, the store you picked, pickup time (ASAP or scheduled), the items, sides and add-ons you order, special notes, prices, tax, and whether a reward was used.
Payment results: whether a payment went through or was declined, the amount, the card brand and last 4 digits as shown by Clover. We never see or store your full card number, expiration date or security code.
Hot Chickz Rewards: your name, phone number, points, level, visits, amount spent, which store you visited, the dates of your orders and rewards, and your 4-digit PIN (stored only in scrambled, hashed form).
Your profile (optional): the picture you choose from our set, your birthday (month and day only, no year) and your text settings.
In-store orders: when you give your phone number at the register, Clover (our point-of-sale system) records it with your order. We use it to add points to your Rewards account.
Messages and job applications: what you type into our forms, such as your name, email, phone, message or availability.
Site and device data: our host keeps short-term technical logs (such as IP address, browser and pages requested) to keep the site secure. Our own visitor stats are anonymous: we count things like page visits, menu items opened and suggestions added, and the approximate city a visit comes from. We do not save your IP address in those stats or use them to follow you from day to day.

How we use it

To take, make and hand over your order, and to call or text you if something is wrong with it.
To process payments and protect against fraud and declined or duplicate charges.
To run Hot Chickz Rewards: add and use points, show your level and history, send codes to confirm your phone and give birthday gifts if we offer them.
To keep your name with your customer record in Clover at both stores, so staff can find your orders.
To send texts you agreed to (see Texts).
To understand which menu items and suggestions are popular so we can improve our food and service. These reports use totals, not your identity.
To keep our site, stores and staff tools secure, and to follow the law.

We do not sell your personal information, we do not use it for targeted advertising, and we do not use it for profiling that leads to legal or similarly important decisions about you.

We share information only with companies that help us run Hot Chickz, and only what they need:

Clover (Fiserv): point of sale, online payments, Apple Pay and Google Pay, customer records and order tickets. Clover privacy policy.
Netlify: hosts our website and stores Rewards and order records in the United States.
Brevo: sends our text messages (codes, reward alerts and offers).
Google reCAPTCHA: used inside Clover's payment fields to stop fraud. Google's Privacy Policy and Terms apply.
Delivery apps (DoorDash, Uber Eats, Grubhub): only if you order through them. Their own policies apply.

We may also share information if the law requires it, to protect our customers, staff or business, or as part of a sale or transfer of the business (the new owner would have to follow this policy).

Payments

Card payments are handled by Clover. Your card number goes straight into Clover's secure fields and never touches our website or our staff. Apple Pay and Google Pay are handled by Apple or Google and Clover. If a payment is declined, the order is not made and you are not charged by us; your bank may show a temporary hold that it releases on its own.

Rewards and your profile

Your Rewards account is tied to your phone number. To set a PIN we text a code to that phone to make sure it's yours. You can sign in at hotchickz.com/rewards with your phone and PIN to see your points and history, choose a picture, add your birthday, change your name or PIN, and turn texts on or off. Staying signed in uses a secure cookie on your device for up to 60 days; signing out or changing your PIN ends it. Store managers can see order details they need to do their job but cannot see your PIN.

Texts

We text you only when you ask for it or agree to it: codes to confirm your phone, order and Rewards alerts (like a reward ready or a new level), birthday messages and a few offers. Agreeing to texts is never required to buy anything. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, or HELP for help. You can also turn offer texts off in your Rewards profile. Mobile carriers are not liable for delayed or undelivered messages. We do not share your phone number with anyone for their own marketing. Full details are in our text message terms.

Cookies and device storage

Your bag and store: saved in your browser so your order is still there when you come back.
Rewards sign-in: a secure cookie that keeps you signed in (up to 60 days).
Pop-ups: a small note so we don't show you the same announcement twice.

We don't use advertising cookies or third-party ad trackers. Clover's payment fields and Google reCAPTCHA may set their own cookies to prevent fraud.

How long we keep it

Rewards accounts: while your account is active. Points expire after 12 months with no activity, and you can ask us to delete your account at any time.
Order and payment records: as long as needed for business, tax and accounting records, generally up to 7 years.
Codes: texted codes expire after 10 minutes.
Technical logs and visitor stats: short-term, or as totals that don't identify you.

Security

We use encrypted connections (HTTPS), scrambled (hashed) PINs, signed sign-in cookies, limits on wrong PIN tries (5 wrong tries locks the number for 1 hour), limits on how fast forms can be used, and approved devices for staff. No system is perfectly secure. If a breach affects your personal information, we will notify you and the Indiana Attorney General as Indiana law requires.

Your rights (Indiana and everyone)

Indiana's Consumer Data Protection Act gives Indiana residents privacy rights. We give these rights to every customer, wherever you live:

Know and access: confirm whether we have your information and get a copy of it.
Correct: fix information that is wrong. You can change your name yourself in your Rewards profile.
Delete: ask us to delete your information. Deleting your Rewards account also deletes your points.
Copy: get your information in a format you can easily use.
Opt out: of the sale of personal data, targeted advertising and profiling. We don't do any of these.

To make a request, call either store below or ask in person. We'll confirm it's you (for example with a code texted to your phone) and answer within 45 days. If we need more time, we'll tell you, and we may take up to another 45 days. These requests are free. If we turn down your request, you can appeal by contacting us again and asking for a review; we'll answer your appeal within 60 days. If you're not happy with the result, you can contact the Indiana Attorney General. We will never treat you differently or charge you more for using your rights.

Children

Our site and Rewards are not meant for children under 13, and we don't knowingly collect their information. If you believe a child under 13 gave us information, contact us and we'll delete it.

Changes to this policy

We may update this policy as our website and services change. We'll change the date at the top, and for important changes we'll post a notice on the site.

Contact us

Hot Chickz Pontiac, 1716 E Pontiac St, Fort Wayne, IN 46803 · (260) 745-7722
Hot Chickz Coliseum, 407 W Coliseum Blvd, Fort Wayne, IN 46805 · (260) 203-2075